What to Expect
Here's the practical stuff about getting your order from our warehouse to your door.
Processing time
Orders are typically processed within 1–2 business days. During busy periods — holidays, big sales, launch weeks — it might take a little longer. We'll send you a confirmation email once your order is on its way.
Shipping options and estimated delivery
We offer standard and expedited shipping within the United States. Standard usually arrives in 3–7 business days after processing. Expedited typically arrives in 2–4 business days. These are estimates, not guarantees — carriers have their own timelines.
International shipping is available to select countries. Delivery times vary depending on customs and local postal services. Unfortunately, we can't control how long customs takes.
Shipping costs
Shipping charges are calculated at checkout based on your location and the shipping method you choose. We occasionally run free shipping promotions — keep an eye on the site for those.
Order tracking
Once your order ships, you'll get a tracking number by email. Use it to check the status anytime. If tracking hasn't updated in a few days, it usually just means the carrier hasn't scanned it yet. Give it a little time.
Lost, stolen, or damaged packages
If tracking shows your package was delivered but you don't have it, check with neighbors and your building's mail area first. If it's truly missing, contact the carrier to file a claim. We'll help where we can, but once a package is marked delivered, the carrier's process takes over.
If your package arrives damaged, take photos before opening it fully and contact us right away. We'll work with you on a replacement or refund.
Address accuracy
Double-check your shipping address at checkout. We ship to the address you provide. If you notice a mistake after ordering, contact us immediately — if the order hasn't shipped, we can fix it. If it's already on the way, you'll need to work with the carrier.
International duties and taxes
For orders outside the United States, you're responsible for any customs fees, import taxes, or duties your country charges. These aren't included in your order total and we can't predict what they'll be.
Questions about your order?
Check your tracking info first. If that doesn't answer your question, reach out through the contact page and we'll look into it.